Quality Service Commandments

Leeson Valuers has an absolute commitment to excellence in quality of service.

To attract and retain clients, Leeson Valuers follows 12 Quality Service Commandments:-

1. Promptly contact the client and ascertain the client's timetable for every matter. The timetable will be met and will only be amended following agreement with the client.
2. Observe the timetable, if this is not going to be possible the client will be told before the set date under the timetable and be given an explanation of the reason(s) for non observance.
3. To arrive on time for appointments. If there is an unavoidable delay, the client will be contacted. If date(s) and turnaround time(s) are promised, the promise(s) will be met. No promise will be made that cannot be kept.
4. Return all phone calls on the same day. If a promise is made to get back to the client, that promise will be adhered to, even if there is no development or progress to report.
5. Read every letter/report without fail before signing and ensure that there are no spelling, grammatical or mathematical errors.
6. Never have an electronic signature attached to a report before the original report is signed by the Valuer.
7. Ensure that all annexures that are listed in the valuation report are thoroughly checked to make sure that they are all attached to the report.
8. We are Certified Practicing members of the Australian Property Institute (API), which requires annual Continuing Professional Development (CPD) Compliance - August 2010 - REIQ Legislation and Annual Professional Development Training and  November 2010 - REIQ Specialised Seminar on "Understanding Buyer & Seller"  Research. 
9. We have completed the most recent Risk Management Module of API in 2009.
10. User friendly – it must be easy to seek and obtain the services required – talk directly to the Valuer.
11. Efficient – time is money. Services must be concise, economical and appropriate.
12. Reliable – a high standard of reliability – always.

Policies

The firm is committed to a policy of plain English. This is to ensure our clients will receive reports that are as brief as possible, easy to read, that do not contain unnecessary terminology and are therefore, more user friendly. However, we do not pursue this goal at the expense of precision or clarity.